The Service Engineer provides technical support and services for the customers of our Client’s hardness division.
- Arrange and organize client visits to complete scheduled servicing and equipment calibration in own area.
- Service and Repair of hardness testing machines.
- Accurately record measurement data for calibration certificates according to BS EN ISO/IEC 17025.
- Promptly responding to any equipment breakdowns and faults.
- Ensuring customer satisfaction is achieved by working efficiently to deliver a fast and effective resolution to any issues.
- Calibrate equipment to relevant standards and procedures.
- Ability to use and demonstrate standard test methods.
- Understand and evaluate the results from a test.
- Installation of new hardness tester machines.
- Customer training in the operation and software on hardness testing machines.
- Support customer and other personnel with technical advice as required.
- Have dedicated office space in your home.
- Prepared to work out of normal hours ( early starts / late finish), either on the road or in own office.
- Areas covered: West Midlands, down to Gloucester, up to Wrexham and across to Coventry. Visits to southern Ireland. Provide holiday / emergency cover for other areas. The current engineer lives in Dudley.
- Maintain all supplied tools and equipment in good working condition.
- Maintain vehicle in road-worthy condition (seek prior approval for any major repairs).
- Maintain a satisfied customer base.
- Maintain own equipment list and re order through office when test pieces exhausted.
- Submit accurate and timely reports & expenses.
- Participate in developing accreditation programs and technical training.
- Attending in-house training in order to develop high level of technical expertise across the product range. (This will involve foreign travel).
- Support the laboratory Quality Manager and quality system.
- Support Deputy Service Manager with organizing out of area jobs where required (over night stays).
- Periodically audited and assessed by UKAS.
The Service Engineer reports to the Deputy Service Manager for service issues and to the Head of Laboratory / Quality Manager for calibration issues.
Candidates must be computer literate although no formal qualifications are required. Engineering based qualifications ie apprenticeship / ONC are desirable. Meet requirements for accreditation as defined by UKAS and BS EN ISO/IEC 17025. Must successfully complete a client specific aptitude test.
Prior experience with Field Service / shopfloor working is ideal however adequate training will be provided.
The engineer must be able to operate with minimum supervision.
Strong and agile enough to handle machine tooling and calibration equipment and not restricted in any way from using heavy mechanical equipment.
The engineer must be proficient in the use of personal computers, Microsoft Office applications and Hardness Testing software programs. Repairing and / or building PCs an advantage. Maintain full driving licence.
To apply, please email an up to date CV to firstname.lastname@example.org or call 01905 672 277